Data Deletion Instructions

In line with data protection best practices and Meta’s platform requirements, this page explains how you can request deletion of your personal data that Hotel D Adda stores in connection with our website, ordering system, and WhatsApp communication.

1. Types of Data We Can Delete

You can request deletion of the following categories of personal data we hold about you:

• Contact details (name, phone number, email address).
• Saved delivery address and profile details.
• Order history and related notes, where not required for accounting/legal purposes.
• Support conversations and contact form messages.
• WhatsApp conversation metadata we store in our systems (not messages stored by WhatsApp itself).

Some data (such as invoices or tax records) may need to be retained for a legally mandated period even after your deletion request is processed.

2. How to Submit a Data Deletion Request

You can request deletion of your data using any of the methods below:

1. By Email
   Send an email with the subject line \"Data Deletion Request\" to info@hoteldadda.com. Please include:
   • Your full name
   • Your phone number used with our services / WhatsApp
   • Any other details that help us identify your account or orders
2. Via WhatsApp
   If you are connected with us on WhatsApp, you can send a message saying \"DATA DELETE\" from your registered number. We may contact you for confirmation before proceeding.
3. Contact Form
   You may also use the contact form on our website and select a subject related to privacy or data deletion. Please clearly mention that you are requesting deletion of your personal data.

3. Verification and Processing Time

For your security, we may need to verify your identity before processing a data deletion request. This may include confirming your phone number, recent order details, or other information we have on file.

Once your identity is verified, we aim to process your request within a reasonable time frame, usually within 30 days, unless a shorter period is required by applicable law.

4. Data We May Need to Retain

In some cases, we may be required or permitted by law to retain certain information even after you request deletion. Examples include:

• Financial transaction records and invoices for tax and accounting compliance.
• Records needed to resolve disputes or enforce our agreements.
• Data required to detect and prevent fraud or misuse of our services.

Where possible, such information will be minimized and retained only for as long as necessary for these purposes.

5. WhatsApp and Meta Data

Your conversations with us via WhatsApp are also processed by Meta (WhatsApp's parent company). Deleting your data in our systems does not automatically delete data stored by WhatsApp or Meta.

To manage or delete data stored by WhatsApp itself, please refer to the privacy controls and settings available directly in the WhatsApp application and Meta's Privacy Policy.

6. Contact for Privacy Questions

If you have any questions about data deletion or our privacy practices, you can contact us at: